Privacy Policy

Information We Collect

At Velonae, we collect information that helps us provide you with exceptional financial learning experiences. When you create an account or interact with our platform, we gather personal details like your name, email address, and contact information. This basic information allows us to personalize your learning journey and keep you updated about new courses and features.

Payment information is handled through secure third-party processors, and we only store transaction references needed for account management. We never store your complete credit card details on our servers. Additionally, we may collect information from cookies and similar technologies to enhance your browsing experience and remember your preferences across sessions.

How We Use Your Information

Your information serves several important purposes in delivering our financial education services. We use your personal details to create and maintain your account, process enrollments, and provide customer support when you need assistance. This ensures you have seamless access to all our learning resources and can track your progress effectively.

We also use aggregated, anonymized data to improve our services and develop new educational programs. This helps us understand broader learning trends and create content that better serves our community's needs. Your individual information is never shared in these analyses - we only look at patterns across our entire user base.

Information Sharing and Disclosure

We take a conservative approach to sharing your information. Velonae does not sell, rent, or trade your personal data to third parties for marketing purposes. We only share information when it's necessary to provide our services or when required by law.

Our trusted service providers - including payment processors, email service providers, and analytics platforms - may receive limited information needed to perform their functions. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us. We carefully vet all service providers to ensure they meet our privacy and security standards.

If Velonae undergoes a business transition like a merger or acquisition, user information may be transferred as part of that transaction. We would notify users of any such changes and ensure the new entity maintains the same privacy protections outlined in this policy.

Data Security and Protection

Protecting your personal information is fundamental to how we operate. We employ industry-standard security measures including encryption, secure servers, and regular security audits to safeguard your data. All sensitive information is transmitted using SSL encryption, and our systems are regularly updated to address emerging security threats.

Access to personal information is strictly limited to authorized personnel who need it to provide services or support. Our team members are trained on privacy practices and are bound by confidentiality agreements. We also implement multi-factor authentication and other security controls to prevent unauthorized access to our systems.

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and improve our security practices, and we would promptly notify users of any significant data breaches that might affect their personal information.

Your Privacy Rights and Choices

You have significant control over your personal information and how we use it. You can access, update, or correct your account information at any time through your user dashboard. If you notice any inaccuracies or want to change your preferences, these tools make it easy to keep your information current.

You have the right to request a copy of all personal information we hold about you. Simply contact our support team, and we'll provide a comprehensive report within 30 days. You can also request that we delete your account and associated data, though we may need to retain certain information for legal or operational purposes.

If you're located in the European Union or other regions with specific privacy regulations, you may have additional rights including data portability and the right to object to certain processing activities. We're committed to honoring these rights and will work with you to address any privacy concerns you may have.

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically maintained while your account is active and for a reasonable period afterward to accommodate potential reactivation or address any issues that might arise.

Learning progress data and course interactions may be retained longer to help improve our educational content and provide continuity if you return to the platform. Payment records are kept according to applicable accounting and tax requirements, typically for seven years after the transaction date.

Since we serve users globally while operating primarily in Israel, your information may be transferred to and processed in countries outside your residence. We ensure that international transfers comply with applicable privacy laws and that your data receives adequate protection regardless of where it's processed. This includes using standard contractual clauses and other approved mechanisms for cross-border data transfers.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and provide personalized service. These small files help us remember your preferences, keep you logged in, and understand how you interact with our content. Most cookies we use are essential for basic platform functionality.

We also use analytics cookies to understand user behavior and improve our services. These help us see which courses are most popular, where users might be having difficulties, and how we can make the learning experience more effective. This information is always analyzed in aggregate - we're looking at patterns across all users, not individual activities.

You can control cookies through your browser settings, though disabling certain cookies might affect platform functionality. We don't use third-party advertising cookies or share cookie data with external advertising networks. Our cookie usage is focused entirely on improving your learning experience.

Updates to This Privacy Policy

As our services evolve and privacy regulations develop, we may need to update this policy. We'll notify users of significant changes through email and prominently display updates on our platform. Minor clarifications or administrative changes might be posted directly without additional notification.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The effective date at the bottom of this policy indicates when it was last updated. Continued use of our services after policy updates constitutes acceptance of the revised terms.